Blowchem Industries Limited, producers of Bel Aqua Mineral Water, has issued a public apology to consumers following reports of overfilled 500ml bottles of its product, assuring the public that the technical fault has been fully resolved.
In a statement released on June 25, 2026, the company acknowledged complaints and feedback from customers regarding inconsistencies in the filling levels of its Bel Aqua Mineral Water 500ml bottles, describing the situation as an unintended production challenge that persisted longer than expected due to required engineering recalibration.
Management expressed regret over the inconvenience caused, stressing that the issue fell short of the company’s quality standards and commitment to consumer satisfaction.
“We sincerely apologise to all our cherished consumers and to every individual who experienced inconvenience as a result of this issue. Your experience fell short of the standard we hold ourselves to, and for that, we are truly sorry,” the statement said.
The company explained that resolving the challenge required extensive technical intervention to recalibrate its production line, a process it said took longer than anticipated but was necessary to ensure accuracy and compliance with quality specifications.
Blowchem assured consumers that the issue has now been fully corrected, adding that all subsequent batches of its 500ml Bel Aqua Mineral Water, particularly the newly introduced slim bottle variant, are now correctly and proportionately filled.
The company further clarified that the anomaly was limited exclusively to the 500ml packaging line and did not affect its other product categories, including the 750ml, 1-litre, 1.5-litre and 4-litre bottles, which it said have consistently met required quality standards.
Blowchem Industries reaffirmed its commitment to maintaining high production standards and safeguarding consumer trust, noting that the Bel Aqua brand has been built on long-standing loyalty from Ghanaian consumers.
The company also encouraged continued feedback from customers as part of its quality assurance process, saying such engagement remains vital to maintaining accountability and improving service delivery.
“We remain committed to the highest standards of product quality and consumer satisfaction, and we welcome continued feedback from our consumers as we hold ourselves accountable to those standards,” the statement added.
Blowchem expressed gratitude to consumers for their patience and continued support as it works to strengthen quality control systems across its production chain.
